·         Welcomes and announces all clients and visitors.

·         Follows security protocol and procedures for clients and visitors.

·         Answers and directs inquiries accordingly through attendant console software. Relays accurate messages as required.

·         Extends hospitality services as necessary (e.g., assists with personal belongings, offers beverages, basic print/copy assistance, coordinates parking for clients, arranges taxi and courier services).

·         Books taxis and couriers.

·         Ensures that courier packages left in reception are collected.

·         Manages conference room reservations; reserves and confirms new reservations, approves pending reservations, adjusts meeting locations as necessary and notifies appropriate parties of changes or updates, and accurately maintains electronic room reservation system.

·         Ensures reception, conference room, and visiting attorney areas are maintained to Firm standards.

·         Enters invoices on Chrome River (online expense reporting and invoice managing system).

·         Communicates information to firm via Portal and weekly newsletters.

·         Reserves Visiting Attorney offices and coordinates special requests for clients, internal personnel, and visitors.

·         Works closely with appropriate personnel to ensure meeting requirements are coordinated (e.g., Audio/Visual, conference room set-ups and food and beverage requests). May handle requirements directly.

·         Provides general administrative assistance to professional staff; management and attorneys as required.

·         Maintains various lists and directories as required.

·         Maintains knowledge of emergency procedures and participates as part of the Building Evacuation Team.

·         Communicates facility maintenance needs to appropriate personnel.

·         Assists the Office Administrator in dealing with maintenance and repairs and liaising with contractors to carry out repairs.

·         Assists Marketing in arranging in-house events and other ad hoc duties.